Refund and Returns Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase from OceanExpres. If you’re not happy with your order, you can return it within 30 days for a full refund or exchange.
Eligibility for Returns
Items must be in new, unused condition with all original packaging.
Return requests must be submitted within 30 days of delivery.
How to Return an Item
Contact us at [support@oceanexpres.com] to request a return authorization.
Pack the item securely in its original packaging.
Ship the item to our return address, which will be provided in the return authorization email.
Refund Process
Once we receive your returned item, we will inspect it and notify you of your refund status. If the return is approved, we will process the refund to your original payment method within 7-10 business days.
Non-Refundable Items
Sale items
Gift cards
Personalized or custom products
Exchanges
If you’d like to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions, please don’t hesitate to contact us at [support@oceanexpres.com].
